Delete your Tesphase account
You can permanently delete your Tesphase account and all associated data at any time. This action cannot be undone.
Delete from inside the app
- Sign in to Tesphase on the web or mobile app.
- Go to Settings → Account.
- Tap Delete account.
- Confirm by typing your email address and tapping Delete permanently.
Delete without signing in
If you can no longer access your account, email us from the email address you registered with at info@tesphase.co. Include the email address on your account in the message body. We will verify and delete the account within seven days.
What gets deleted
- Your account record (email and password hash).
- Encrypted OAuth tokens for every connected provider (Enphase, Tesla, and any others).
- Solar production and home consumption history.
- Charging event history.
- System events and notification preferences.
- Time-of-use schedules and savings records.
- Push notification device tokens.
Retention
Data is removed from our production database immediately upon deletion. Backups containing your data are automatically rotated and overwritten within thirty days. Logs that may reference your account ID are purged within seven days.
Third-party connections
Deleting your Tesphase account revokes our stored OAuth tokens for Tesla, Enphase, and any other connected providers, so Tesphase stops accessing those systems. We do not delete your accounts with those providers — if you also want to remove Tesphase’s authorization from your Tesla or Enphase account directly, you can do so from their respective developer portals.